Returns

Returns? You don't even need to visit the post office.

Email nicola@ergonaut.co within 10 days (inclusive) from the tracked date of delivery to receive a refund. Alternatively let us know within 20 days of receipt for a store credit or exchange.

For size exchanges, we will post out the substitute size (at our cost) upon receipt of the returned size (at customer cost).

Once we receive your returned item/s in their original saleable condition, we will process a refund (exclusive of shipping costs). 

This policy is valid Australia wide. Gift cards cannot be exchanged or refunded. 

International customers, email nicola@ergonaut.co within 15 days (inclusive) from the tracked date of delivery to receive a store credit.

Quality assurance

Quality control is conducted on every single garment to ensure your pieces are in perfect, polished condition when sent to you.

If you encounter an issue with any clothing, please contact us.

Clothing return conditions

All items must be in their original saleable condition  - unworn, unaltered, make-up stain free, no animal fur etc). Please ensure any strong perfume scents are not transferred onto the product when trying them on.

Your refund will be credited to the original form of payment used to make the purchase. 

Ergonaut does not take responsibility for any lost parcels sent by the customer. It is advised that return parcels are sent via registered post in order to receive a tracking number.

Please be sure to include your name, order number and the mobile number provided when you lodge your return to ensure a fast return process. 

Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 4-5 days for your bank to post the refund to your account. The refund process often occurs much sooner - we give this timeframe as an estimate.

Any further questions? Email nicola@ergonaut.co

The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).