We make returns effortless.
Email email@example.com within 15 days (inclusive) from the tracked date of delivery to receive a refund. Alternatively let us know within 30 days of receipt for a store credit or exchange (if the item/s are available).
Once we receive your returned item/s in their original saleable condition, we will process a refund (exclusive of shipping costs).
This policy is valid Australia wide. Gift cards cannot be exchanged or refunded.
Quality control is conducted on every single garment to ensure your pieces are in perfect, polished condition when sent to you.
If you encounter an issue with any clothing, please contact us.
Clothing return conditions
All items must be in their original saleable condition - unworn, unaltered, make-up stain free, no animal fur etc). Please ensure any strong perfume scents are not transferred onto the product when trying them on.
Your refund will be credited to the original form of payment used to make the purchase.
Ergonaut does not take responsibility for any lost parcels sent by the customer. It is advised that return parcels are sent via registered post in order to receive a tracking number.
Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 4-5 days for your bank to post the refund to your account. The refund process often occurs much sooner - we give this timeframe as an estimate.
Any further questions? Email firstname.lastname@example.org
The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).