Returns

Comfort is guaranteed with our clothing. 

Free Returns

We are so sure you will find our pieces irresistibly soft, that we will pay for returns if you don't love them.

Here's how it works:

1. Buy it.

2. Try it.

3. Don't love it? Send it back!

Email ergonaut.co with the subject line "Risk Free Trial" within 7 days (inclusive) from the tracked date of delivery. 

We will send you a free returns slip and process a refund upon receipt of the item/s in their original condition.

This special offer is valid for the first 50 customers, Australia wide, for up to 3 pieces in an order.

Use the code FREE at checkout to test the softness for yourself.

Alternatively let us know within 30 days of receipt for a store credit.

This policy is valid from the 20/3/22.

Quality assurance

Quality control is conducted on every single garment to ensure your pieces are in perfect, polished condition when sent to you.

If you encounter an issue with any clothing, please email nicola@ergonaut.co for support.

Gift cards cannot be exchanged or refunded. 

Tinqo Box Jewellery

Tinqo Box offers full refund or exchange for change of mind on unworn, unused, undamaged items within 7 days of receiving the purchase. This does not include sale items. Email info@tinqobox.com.au with your order number.

Earrings cannot be exchanged or returned unless they are faulty due to health regulations.

Please be aware that the customer is responsible for the return shipping costs and Tinqo Box recommends getting a tracking number to ensure the items are tracked or refunded by the carrier in the event of theft or loss during delivery.

Clothing return conditions

The item must be in their original saleable condition (unworn, unused, make up stain free, no animal fur etc). We cannot accept items that have been altered.

Your refund will be credited to the original form of payment used to make the purchase. Once your refund has been processed you will receive an email to notify you.

Ergonaut does not take responsibility for any lost parcels sent by the customer. It is advised that return parcels are sent via registered post in order to receive a tracking number.

Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. This often happens much sooner - we give this timeframe as an estimate.

Any further questions? Contact nicola@ergonaut.co